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PB Technologies invites feedback so we can improve our customer experience. We aim to give you the
best products
at the
best price
and the
best service
.
How often do you visit our retail store?
Once a week
Once a month
Once every 3 months
Once every 6 months
Once a year
When did you last visit our store?
In the past week
In the past month
In the past 3 months
In the past year
The last time you visited, why did you visit our store?
Just browsing
To buy something for myself
To buy a gift
To compare products
Other
Overall, how satisfied were you with your last shopping experience?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
The last time you visited our store, did you...
Buy exactly what you were looking for
Buy something in addition to what you were looking for
Buy something other than what you were looking for
Buy nothing
Please indicate the degree to which you agree/disagree with the following statements on our customer service.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Our staff is professional
Our staff does not interfere and/or provide unsolicited advice
Our staff does not pressure you to make a purchase
Our staff is attentive to your needs
Our staff is courteous and polite
Our staff is receptive to your post-purchase needs
Who was the staff member you dealt with?
Which branch did you visit?
-- Select --
Penrose
Northshore
Downtown (Queen St)
Campus IT (The University of Auckland)
Hamilton
Wellington
Dunedin
www.pbtech.co.nz
Other
Comment:
Please indicate the degree to which you agree/disagree with the following statements about our store and products.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
The store location is convenient
The store has a neat and clean appearance
The layout of the store makes it easy to shop
The store offers a good variety of products
The quality of products offered matches my expectations
The products are reasonably priced
How likely is it that you would recommend our company to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely are you to shop at our store again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improvement?
Contact Information (optional if you would like a response)
First Name :
Last Name :
Phone :
Email Address :
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